Frequently Asked Questions

Windows 7, 8, 10 32bit/64bit | Mac O.S. Not Compatible

This issue or reason cannot be accepted for request again for the license. Our store should be not liable for about it. We suggest to buy another one.

Some Anti-Virus detected the software resetter, Just disable your Anti-Virus first if necessary to run the resetter to issue of detecting software. We guarantee that the software 100% safe and secure your computer. For more details just contact our tech support to give an best advice and or suggestion.

Open resetter application, Go to Register then Delete License

Reinstall again the software or follow the first step on instruction and try again to launch.

No! Once the license sent it already with matching Hardware ID or Machine ID , the software is no longer to allowed request to another pc to transfer. Any of reason will be rejected! Unless the software or license not work with giving it our Tech Support or depend the condition if approve by management..

Transfer resettter software to another computer/laptop, changing hdd, processor, ram and overclock pc hardware. This all contain are not allowed and will not accepted for this reason to requesting another license.

Just copy the full installer exe or (zip) and extract then install to another pc and run. Note: Do not copy the destination folder! Possible may not work the resetter to another pc. Contact Technical support for more details.

The problem with using IDM is that the software downloads to our website and the remaining download is immediately done and you may experience slow down and possibly error while browsing our website.

There are two type of resetter software for resetting printer. Kindly follow the instruction to reset your printer.

Depend on your purchase software on our store from lazada or here dragontech website store. But most have no expiration date.

All resetter software purchase by dragontech have no refund!

All resetter software purchase by dragontech have no warranty!

Yes 100% working and tested before posting our product to sell into market place and our website.

After installing the software on your computer, You can go to register and select Get and send to our contact the following details (Do not Screenshot) only copy and paste to send.

Please be patience to wait your send the license at your email address and the developer are sending provided and registered to vip dragontech website.

First way is extract the zip file using winrar or 7zip then open up the software resetter and go to register and upload license.